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Frequently Asked Questions

How do I register for a class?
Create a profile:
  • If you are new to our site and would like to register for an offering, you will need to create a profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online 24/7 and track your courses.
Sign in:
  • If you already have a profile, click on "Sign In" on the menu bar to the left and follow the prompts.
  • Browse through the offerings and click on the “Add to Cart” button to add them to your shopping cart list. You may choose additional classes or if you are ready, click the “Checkout” button on the shopping cart list (on right side of screen).
Checkout and Pay:
  • At the checkout screen, you must read and agree to the refund policy before you click the “Continue Checkout” button to complete your registration. Payment is made through our secure electronic payment site with your credit card (Visa or Mastercard).
  • Once your payment is processed, you can print your receipt and course confirmation. You will receive an email confirmation within 24 hours. Your confirmation includes details about the class.

How do I register for a class without a credit card?
If you are unable to pay with a credit card, a staff member will have to register you in the class.

By Phone:
  • Create a profile in lumens and know the course name you want to register for
  • Call the registration clerk during work hours at 780-871-5712 and ask to be registered in the specific class
  • We accept cash, cheques, Visa, MasterCard, sponsorships/invoicing may be available upon request. 
By Mail: 
  • Create a profile in lumens and know the course name you want to register for
  • Call the registration clerk during work hours at 780-871-5712 and ask to be registered in the specific class
  • Send completed registration form and appropriate fees by cheque (cheques payable to Lakeland College)
              Lakeland College Continuing Education
              2602 59 Ave
              Lloydminster, AB T9V 3N7 

In Person: 
  • Create a profile in lumens and know the course name you want to register for
  • Drop by Student Services during the hours below to make a payment. We are located at the main entrance at Lloydminster and Vermilion Campuses.
  • We accept cash, cheques, Visa, and MasterCard.
  • Full payment of fees is required at the time of registration.
             Lloydminster & Vermilion Campus
             Monday to Friday: 8:15 AM - 4:00 PM

How do I know what type of profile to create?
There are two types of profiles, "Student" and "Household". Company profiles are available but must be preapproved by calling 780-871-5712.
Student Profile:
  • The student profile should be used for single, individual users (both personal and professional) who wish to register for offerings such as enrichment classes, conference events, professional training, etc. This person would not likely be responsible for signing up other family members for classes.   
 Household Profile:
  • The Household Profile should be used for individuals (usually personal) that would be responsible for signing up children - or any other family member. If you think it is likely that you'll sign someone else in your household up for classes in the future, start a household profile. When registering, you will always be prompted to choose which member(s) of the household to register for each class. Each family member can have separate contact info for email receipts and confirmations - or they can all go to head of household/one email address.   
Can my Student Profile be changed to a Household Profile?
Yes, your existing student profile can be converted to a household profile so that you may register other members in your household.  Contact our registration staff at 780-871-5712 with your request.  

How do I update my profile or change my password?
You may edit or update your student profile at any time. After signing in, access the link on the menu bar entitled “My Profile” to change any of the information. Click “Edit” at the top of the page. You may then edit any of your profile fields, including password. When you are finished with your edits, scroll to the bottom of the page and click “Submit”.

What if I forgot my password?
You may reset your profile password by selecting "Forgot your password?" on the log in page. You will need to know your username and e-mail address for your profile.  If you do not know this information, please contact our registration staff at 780-871-5712.

How do I know if there is space available in the class?
If a class is already filled, there will be a "Waiting List" button rather than an "Add to Cart" button to the right of the class listing. If you choose to be put on the waiting list and an opening becomes available, a staff member will contact you. If you register for a different offering date, you may be transferred.

Will I receive confirmation of my registration in a class or activity?
When you register online, a confirmation notice and transaction receipt will automatically be sent to the email address you provide.
When you register by phone, mail, or in person, a confirmation notice and receipt will be emailed to you.
What are your refund policies?
Refund policies may vary according to each course. Please contact the appropriate program coordinator for more information. 
What if I cannot attend a course as planned?
If you cannot attend one or all of the course dates, please contact the program coordinator immediately. Failure to attend a course is not a withdrawal, written communication is required. 
When there is low enrollment are classes cancelled?
Lakeland College reserves the right to cancel a course. In most cases, we require a minimum number of students for a class to run. If a course is cancelled, you will receive a full refund of your tuition or you can transfer to another course. 

What if I don't see the course I want?
If you don't see the course you're looking for or want  to take, let us know.
Before you contact one of our facilitators, check ed2go to see if what you're looking for is in their online course catalog.
If your interest isn't there, please contact the appropriate program coordinator with you idea or request.

What time zone are your courses listed in? 
All courses go by the Alberta time zone, which is the Mountain Time Zone. We also observe daylight saving time, please check the local time if travelling from other provinces. 

What are the directions to the campuses and where do I go when I get there? 
Directions and campus maps can be found here for Lloydminster and Vermilion. 

Can I register for a course during campus closure dates? 
Yes, you can register online for a course any day or any time. If you need assistance, or have a question for one of our program coordinators, you will receive assistance the next business day. Please refer to our Academic Year and Term Dates calendar for college closures. 

Company Sponsorship FAQ

Who can I contact for help with registering my employees?
For assistance with employee registrations, please contact or call 780.871.5712.

How can I pay the course fee for my group of employees?
Please note:  Payment in full is required at the time of registration.  Payment for courses can be made by cash, cheque or credit card (VISA or MASTERCARD).  Invoicing can also be arranged for your employees with submission of a sponsorship letter. Contact the Lakeland College Registration Clerk at 780.871.5712 to set up  your company profile.

Will I receive confirmation that my employees are registered? 
Yes, you should receive a confirmation notice by email.  If you do not receive a course confirmation, please call 780.871.5712.

What is a company sponsorship letter? What information should be included on this letter?
This letter is confirmation that your company or agency will be covering the registration costs. The sponsorship letter should be on company letterhead and include the following information:
  • A list of the first and last names of each employee that your company is agreeing to sponsor.
  • Course name/code, start date and fee
  • Invoicing instructions including company name, billing address, contact name, phone and email address as well as any required PO numbers.
Sponsorship letters should be emailed to